At BABA BORI, we want you to feel confident shopping with us. If there is an issue with your order, we’re here to help.

RETURN ELIGIBILITY

We accept returns within 14 days of delivery for items that are:

• Unused and in original condition;
• In order packaging;
• Not damaged after delivery

For hygiene and safety reasons, certain baby and personal items may not be eligible for return.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item and packaging

We will gladly offer a replacement or refund where applicable.

NON-RETURNABLE ITEMS

We do not accept returns for:

• Used items
• Items damaged through normal use
• Change of mind purchases
• Personalized or final sale items

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

SHIPPING DELAYS & LOST PACKAGES

Delivery times are estimates and may vary during busy periods or due to customs delays. If your package is lost in transit, please contact us and we will work with the shipping provider to resolve the issue.

REFUNDS

Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be processed back to your original payment method.